I went in to get my air conditioner fixed, it quit blowing cool air. I spoke to Jake, I asked how long of a wait it would be, he said it would probably be a few hours and he offered to drive me home, as long as I had a ride back. That was a pleasant surprise. So that was a great start. I got a call a few hours later, Jake said it was actually an electrical issue, a relay switch. They got me back blowing cold in the heat of the summer. Great customer service! Thank you!